We do not supply to members of the general public. By ordering from us, you will be registered as a business customer by us and this will apply to all transactions between us.
When you place an order, we will build a machine specifically for you and you are responsible to make the agreed payments from this time. Unless payment terms have been agreed, full payment must be received as cleared funds in our bank account for your order to be accepted and processed.
If you offer a deposit and we agree to accept this we will accept a deposit payment with your order.
We will arrange for a machine to be built for you at this point and your deposit will be none refundable.
We will supply the machine to you when full payment has been received.
The only exception to the above is if you purchase the machine using finance from our preferred supplier in which case we will receive payment from them when you receive your machine. You agree to accept delivery of the machine within 7 days of us contacting you to arrange delivery and you also agree to sign and return the finance companies documentation confirming you have received the item within 24 hours.
Machine delivery is usually within 14 – 28 days but cannot be guaranteed currently. You will be given an estimated delivery date when you place your order. (As of April 2022 demand is outstripping supply due to the supply process being slowed down because of the COVID and global supply chain issues causing extended delivery times. Because these things are behond our control delivery dates cannot be guaranteed.)
Payment terms are payment required with order. All products remain the property of Marshalls Cosmetic Machines Ltd until paid for in full. Our preferred payment method is by bank transfer. If you wish to pay by credit or debit card you will be responsible for any charges incurred by us to process your payment. This is typically 3.4%. If payment terms have been agreed, we reserve the right to retrieve the goods from you if payment agreements are not met by you or withhold warranty repair services. Any refunds will be at our discretion.
Damaged or Missing Items
When you receive your order either from us either directly or from a courier, please check the products and product packaging for any damage before signing for it. If the packaging is damaged, do not sign for the package and call us immediately and if possible take photographs of the damage. When you open the packaging, please check the contents for damage and for missing items immediately and report any issues to us within 24 hours. We accept no responsibility for any damage incurred or missing items after this time.
Due to the size and weight of some products. All standard shipping requires that someone is available to assist the courier driver when he delivers the shipment. If this cannot be provided. alternative shipping can be arranged at the customer’s cost. Shipping within the UK mainland is included in the machine prices. Shipping to other regions and countries could incur additional shipping costs.
Warranty and Repair
Our standard warranty covers parts and labour for 12 months from the delivery date. In the unlikely event that your machine does develop a problem, contact us by telephone and email in the first instance. You can then return the defective product to us in the shipping case supplied with the machine at your expense and we will repair the item within a target time frame of 7 working days then ship the machine back to you at our expense. Any parts replaced within the warranty period have a 3 month warranty.
Machine hand pieces,ND Yag machine tips, IPL/SHR filters, HIFU cartridges and other plugin machine accessories are consumable items and not coverred by the standard warranty.
The majority of problems with hand pieces are either the lamp wearing out, or them being dropped, badly jarred or in the case of the tips, dropped or not kept clean.
Upon receipt of a faulty hand piece, we may deem the problem to be a manufacture issue and repair it for free at our discretion. Our target repair turnaround is within 7 working days from receiving it in our workshop.
IMPORTANT: Only authorised engineers should service or repair our machines. We cannot guarantee to honour the warranty and we cannot take responsible for the relaibility or safety of a machine if worked on by a none authorised person.
IMPORTANT: If you wish to avoid machine down time, we recommend that you purchase a replacement consumable items to keep for backup purposes.
It is important from the outset that you consider the ongoing support costs and implications of support requirements, and how they will affect your business should a problem occur and allocate an amount of your income to cover these ongoing costs.
If payment terms have been agreed when purchasing a machine, we reserve the right to retrieve the goods from you if payment agreements are not met by you or withhold warranty repair services at our discretion.
We understand that you may require an improved warranty so we will be happy to customise extended warranties on a client by client basis. These include onsite engineer services and hot-swap replacement options.
In the unlikely event that your machine does develop a problem after the warranty, contact us by telephone and email firstname.lastname@example.org in the first instance and we will try to resolve any issues over the telephone (07824429025) or suggest an action plan within 8 working hours. (Our opening hours are 9 am to 4:30 pm excluding weekends and bank holidays.)
If it is agreed that we need to look at your machine in the workshop, you can return the defective product to us in the shipping case supplied with the machine at your expense and we will repair the item within a target time frame of 7 working days then ship the machine back to you at your expense also. You will be charged for engineer time and any parts used will be charged.
Training Courses Supplied With Machines Training for one person is included within the price of our machines. With Laser machines, an Online Core of Knowledge training course is also supplied for one person.
The training will be deliverred at our training room in Rotherham, South Yorkshire.
We will also be happy to provide training for you at your location also if required, and for aditional people and we will discuss this with you when you make a purchase an an alternative option.
Training Course Bookings When Not Part of a Machine Purchase
You will not be confirmed onto a training course until full payment is received by us. Your payment is none refundable but if you inform us 14 days or more before the course date that you cannot attend, we can reschedule your attendance on a future course depending on availability.
(Training Course Certificates)
Manufacturer machine operation training certificates are available for £25 each. Duplicate training certificates will only be supplied to the company or person who paid for training courses because we consider them to be the owner.
We do not accept any responsibility for any loss of earnings or any other consequencial losses incurred by you resulting from product failure or delay in delivery or repair.
By ordering from us, you will be registered as either a sole trader or limited company business customer by us and this will apply to all transactions between us. We do not supply to members of the public.