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Terms and Conditions of Sale
Placing an Order
When you place an order, we will build a machine
specifically for you and you are responsible to make the agreed payments from
this time. Unless payment terms have been agreed, full payment must be received
as cleared funds in our bank account for your order to be accepted and
processed. Delivery is usually within 14 days and you will be given an
estimated delivery date when you place your order.
Payment Terms
All products remain the property of Marshalls Cosmetic
Machines Ltd until paid for in full. Our preferred payment method is by bank
transfer. If you wish to pay by credit or debit card you will be responsible
for any charges incurred by us to process your payment. This is typically
2.75%. If payment terms have been agreed, we reserve the right to retrieve the
goods from you if payment agreements are not met by you. Any refunds will be at
our discretion.
Damage or Missing Items
When you receive your order either from us either
directly or from a courier, please check the products and product packaging for
any damage before signing for it. If the packaging is damaged, do not sign for
the package and call us immediately and if possible take photographs of the
damage. When you open the packaging,
please check the contents for damage and for missing items immediately and
report any issues to us within 24 hours. We accept no responsibility for any
damage incurred or missing items after this time.
Money Back Guarantee
We offer a money back guarantee. It is your
responsibility to ensure that any products supplied by us are suitable for you to use
within your geographic area/region prior to purchase and that you have the required training to use the machine safely. If you are unhappy with
the products we supply to you for any reason, you can return them to us within
five days of receiving them for a refund. You will pay for the shipping cost to
us and you are responsible for the items until we receive them. Products will only be accepted if they are
undamaged and unused. You must contact us by email and telephone prior to
returning the goods to us.
When we receive the goods, we will check for damage and
issue a refund within 14 days. All returns are subject to a 20% of cost restocking
fee.
Shipping
Due to the size and weight of some products. All standard shipping requires that someone is available to assist the courier driver when he delivers the shipment. If this cannot be provided. alternative shipping can be arranged at the customers cost. Shpping within the UK mainland is included in the machine prices. Shipping to other regions and countries could incur additional shipping costs.
Warranty and Repair
Our standard warranty covers parts and labour for 12
months from the delivery date. In the unlikely event that your machine does
develop a problem, contact us by telephone in the first instance. You can then
return the defective product to us at your expense and we will repair the item
within a target time frame of 7 working days then ship the machine back to you
at our expense.
We understand that you may require an improved warranty so we will be happy to customise extended warranties on a client by client basis. These include onsite engineer services, and hot swap replacement options.
Consequential Loss
We do not accept any responsibility for any loss of
earnings or any other consequences losses incurred by you resulting from
product failure or delay in delivery.
By ordering from us, you will be registered as either a sole trader, or limited company business customer by us and this will apply to all transactions between us. We do not supply to members of the public.